#Msecure for pc code
That means that you should have received another QR code or Authentication Email.
#Msecure for pc password
I can see on the account that a password change was made on June 11th. Thank you for the email address for your wife's account. We believe that the complexity added is most definitely worth it when it comes to the security gain that is also added. When dealing security, it is notoriously difficult and complex to make things be secure as possible, and that's why the QR code does add some complexity. The only reason to add a specific feature to an already simple system is because the simpler system would have had security issues had the feature not been added. We would never do such a thing, as that would be really bad for business. It certainly was not instituted simply to make our customer's experience more difficult. At that point, the old QR code is no longer useful, because it's data is no longer If you would like more information on how the QR code makes the app much, much more secure than previous versions, I can give you that information. If you think you have the right QR code, did you change the password for the account in the past? When the password is changed, the account is also changed, and a new QR code is sent out. If you would like to supply it here, I can check the account in our system, which could help. When did you receive the QR code email you are trying to use? Is it something you have had in your email for a long time? I would check the account in our system, but since I don't know your wife's email, I can't do that. That's why I pointed you to the Account Settings in mSecure on a different device, because that's the only way it can be re-sent. The QR code is an integral part of the security in the app, and because of that, we don't have any of the information needed to send it to you. That may not sound like a needed clarification, but sometimes customers think we are able to simply press a button to send it again, and we can't do that.
Just to clarify, we don't send out the QR code, mSecure does that. We have run into people who experience the exact thing you are running into here, and it's usually due to two issues: 1) The customer has the wrong QR code, because their account has been reset or the password has been changed 2) More than just the encrypted account key data is copied to the clipboard when the customer selects that data from the email. I understand what you are trying to do here, and it shouldn't be long before this is resolved. However, I'm happy to help with any confusion via email. Please provide some context on the situation, and I should be able to Unfortunately, we don't offer telephone support at this time, and things are so backed up that I'm not able to schedule meetings using Zoom, Skype or Google Meet either.
#Msecure for pc upgrade
First, what brought you to this place where you are trying to sign in and the QR code is not being accepted? Typically, there is always one device signed in to the account, so if this is the only device you have running mSecure, I would imagine something may have gone wrong, or you are trying to upgrade to mSecure from mSecure 3. If you don't, then we have to go about this a different way. Do you have mSecure 5 running on any other devices? To make sure you have the correct account key, I'm going to have you re-send it from the Account Settings of a different device if you are currently signed in to the account on one. If the key stored on the clipboard is correct, you will be authenticated as the owner of the account. If it's no, then the problem is more data than just encrypted account key getting copied to the clipboard. A new code is sent out when you change the password for your account, so I suspect that is what's happening here. The problem is most likely that you have an outdated QR code. If that didn't help, no big deal, and we figure it out. The thing is, most people who are dealing with what you are dealing are able to fix it with the instructions from the article I sent.
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